customer service policy

 

Your Toy Box is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order in time we will arrange a refund or if possible, notify you to arrange an agreeable alternative item.

Please check your receipt/order confirmation carefully to ensure your order is correct. This receipt/order confirmation is required for any returns or later queries. If there are any errors on this receipt/order confirmation, please contact us immediately (support@yourtoybox.com.au) to address any concerns.

Users using the checkout pages or using the various contact forms such as enquiry form may have their email addresses added to our subscription list. Users are free to unsubscribe at any time by using the link on any mail outs. These email addresses will not be shared with any third party.