shipping policy

SHIPPING AND DELIVERY POLICY

 

Shipping and Delivery Policy:

We deliver products Australia wide using Australia Post eParcel. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are typically dispatched within 2-3 business days in non-peak periods. Shipping times are estimated at between 3-10 business days depending on your location within Australia.

Australia Post eParcel service delivers Australia wide and requires a signature for delivery. If you choose to request safe drop or redirect your parcel with Australia Post, Your Toy Box accepts no responsibility for lost or stolen parcels. Deliveries are to be made to physical addresses only. Post Office Boxes are not accepted. If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection. Home delivery is not guaranteed. To ensure we can despatch promptly, if an item is unavailable for any reason at the time of order picking and sourcing will delay shipment significantly, we may cancel the item from the order and refund the value.

In the event of a significant error in shipping or total calculations, we will contact you to advise of correct charges or cancel the order and issue a refund if necessary.

Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than yourself.

Shipping Destinations:

Your Toy Box ships goods to Australia and New Zealand wide!

Ordering Online:

By ordering online, you agree to our terms and conditions outlined on this page. Please make sure when ordering online that you are happy with your order. Once placed, changes and cancellation of any order is not possible once the order has been picked for despatch as our automated processes make it almost impossible to stop or find your order to cancel. If your order has not yet been picked, we will be able to stop the order. Please contact us as soon as possible to find out the status of your order and to see if it is possible for changes or cancellations. If you parcel is already being processed and you no longer want the order, you will need to arrange postage back to us at your expense and we will be able change or cancel the order. Shipping paid is non-refundable.

Personal Shopping Only and Limits:

This website is for personal shopping only. If quantities ordered exceed what we regard as being normal personal shopping quantities, we reserve the right to cancel the sale. Some items have limits that can be purchased of that item. If the limit is exceeded, the order may be reduced or cancelled, and balance payment refunded. Please contact us if you wish to place an order for larger quantities.